If you have a user or users who cannot see a Community Form below are some troubleshooting tips you can review to ensure proper access has been granted and the correct settings are in place.
Formstack Community Permission Set
Please ensure your user has been assigned the permission set Formstack Community Permissions. To assign a Permission Set, please review the following article from Salesforce here.
When you first install the Salesforce Application, we do assign the Community Permission post installation and whenever we conduct a new release.
However, between these periods, simply creating a Community User does not automatically grant them this permission set. You can either manually assign this permission set or ask your Salesforce Developer to create an Apex Trigger that automatically assigns this Permission Set.
Ensure Object Permissions
Please ensure that your Community Users have access to all of the Objects and Fields on your Community Form. If you are unsure, you can try creating a custom Permission Set that gives create, edit and read access. If you are unsure how to do this, please reach out to your Salesforce Administrator or Salesforce Application Support.
Ensure The Users Are Assigned Supported Community Profiles
At this time, we suggest that Community Plus Profiles are assigned to your users. This is because these profiles automatically have API Enabled and allow greater access to prefill options. The Comunity Plus Profile Types are:
- Customer Community Plus Login User
- Customer Community Plus User
We have two more Standard Profiles for Community which we do not support because the setting API Enable is not checked, which are:
- Customer Community User
- Customer Community Login User
If you are using these two profiles, you cannot use the Logged-In user context to assign records to users. Only the Admin User Context can be used which assigns Records to the Formstack Admin. If you do still want to use these profiles, please make sure you created a Permission Set to grant access to API Enabled.
Profile Must Have Apex REST Services and Salesforce API enabled
The Community User Profile or Permission Set must have Apex REST Services and API Enabled as enabled features. You can see a screenshot of these settings below.