How to Find Your File Upload in NativeCloud

This article is for when your user submits a form with a file upload but the file does not appear to upload/attach to the Salesforce record (even though the submission shows it was successful).

 

 

Navigate to the Submission Dashboard and locate the Form Submission. Right-click on the submission ID and select Copy Link Address.

 

Screen_Shot_2021-10-07_at_3.56.43_PM.png

 

From there, in a new tab, paste the copied URL but do not navigate to it, you should have something that looks like

 

Screen_Shot_2021-10-07_at_3.08.18_PM.png

 

From there you need to cut the middle out so that everything between .com/ and the first character of the ID is gone. The URL in the address bar should now look like: 

 

Screen_Shot_2021-10-07_at_3.09.04_PM.png

 

Locate the Document ID section:

Screen_Shot_2021-10-07_at_3.58.03_PM.png

 

Screen_Shot_2021-10-07_at_3.10.20_PM.png

 

From there, copy the ID indicated in the screenshot and paste that ID over the one in the current URL. 

 

Screen_Shot_2021-10-07_at_3.10.50_PM.png

 

From here, you should be able to click "View File" to see the file that was uploaded.

Screen_Shot_2021-10-07_at_3.58.27_PM.png

 

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