We currently do not offer phone support at this time. However, all plan levels are entitled to email support. If you are on our Native Cloud plan and have not signed a BAA allowing us access to your organization, at times we may need to schedule a phone to review your issue.
To contact our Support Team, simply click the green 'Submit a request' button at the top right of the Support site.
To make your email support experience as smooth and easy as possible please provide the following information in your ticket:
- The Form URL and name of the form in question.
- Your Salesforce organization ID.
- Your email address and name.
- A detailed description of what you’re trying to accomplish or the issue you’re encountering.
- Screenshots of the issue and/or any errors you’re seeing.
- A list of the ways you’ve tried troubleshooting the issue so the support specialist doesn’t provide options that you’ve already tried.
- Login access to review your form's setup.